Ah, one of those stories where "the hereafter" is run as a beauracracy or business and mistakes are made "A Guy Named Joe", "Always", "Here Comes Mr Jordan", "Heaven Can Wait"... If this was supposed to be a mystery to us, they shouldn't have given it away 10 minutes in. This sort of story annoys me but this one is not badly done with the whole world suddenly unable to see or hear a couple who just returned from vacation.