I'm new here and it's pretty late where I am, so maybe I'm a bit slow on the uptake. What were they insinuating? That there's a great deal wrong with the prison system?

I would have subtitled this story "The Quality of Mercy." Indeed, the word "mercy" kept running through my mind as I listened. It seemed that all the people here wanted to be merciful -- Higgins the guard and the warden, and even Broder (sp?) at one point -- but the system wouldn't let them. Perhaps that was what the program was insinuating?